REFUNDS & RETURNS POLICY
You must request and exchange or return within 7 days of receiving the item. Please send a photo of the return postage receipt as proof of shipping. The item/s must be in original condition, with the original packaging and with all tags still attached. Items returned without the tag attached in its original condition will not be accepted. Item/s must not have been worn, washed or altered in any way (we cannot accept garments that have makeup stains or garments that smell of perfume). The item/s must be returned to our PO Box address before the exchange/refund is made. The cost of the original freight and the return postage will not be reimbursed or refunded. We are happy to replace, repair or refund due to a manufacturing fault but not normal ‘wear and tear’. Please follow the care instructions on your garment to prolong the life of it. We are unable to refund initial shipping charges for goods returned other than for faulty items. We are also unable to refund return postage costs. Once the items have been received, you will either receive your new item (for exchanges), or a full refund (excluding original shipping cost). If a faulty item has been received, you must notify us at info@inbetweendaysthelabel.com immediately.
In Between Day’s cannot be held liable for the loss of garments being returned.
SALE ITEMS
Please note we do not offer refunds or exchanges on sale items, this includes flash sales where discount codes have been applied.
EXCESSIVE RETURNS
In Between Day’s monitors returns to identify potential abuse or misuse of our return policies. Continued returns will be flagged and potentially refused at our discretion.
